We are currently out of office and will be back on 15 January 2025. We will respond to all emails and messages then. Apologies for the inconvenience.

Privacy Policy

PRIVACY POLICY

This Privacy Policy sets out how Estora Home uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.

  1. Information We Collect

1.1 We may collect the following information:

  • Name
  • Contact information, including email address and phone number
  • Demographic information, such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

1.2 We collect this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • To send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
  1. Security

2.1 We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  1. Controlling Your Personal Information

3.1 You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [insert email address].

3.2 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

  1. Links to Other Websites

4.1 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

  1. Changes to This Privacy Policy

5.1 We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure that you are happy with any changes.

  1. Contacting Us

6.1 If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us at hello@eatorahome.co.za.

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Important Notice: Orders for manufacturing in 2024 are closed. All orders placed from 13 November 2024 will be fulfilled in the new year.

Please note that the orders placed before 13 November have a 4-5 week lead time due to high volumes.

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