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1. What is your contact number and email address?
You can reach us at +27 66 427 8218 via phone call and WhatsApp or hello@estorahome.co.za via email.
2. Where are you based?
Our factory and our showroom are in Johannesburg.
3. Do you have a showroom?
Yes we do. Our showroom address is Rooftop @ 3 Desmond, 18 Appel Road Kramerville, Sandton Johannesburg.
Full contact details here.
1. How do I order?
You may either come in store, WhatsApp or email us to place an order. Or you may order online.
Online order: We have made the ordering process extremely simple for your convenience. Simply select the product(s) that you are interested in, choose your custom options, and make your purchase online. You will receive confirmation of you order and it will be added to our production queue. Alternatively, send us an email or WhatsApp message and we can directly invoice you.
2. What is your lead time?
We have a manufacturing lead time of 2-4 weeks. For orders within Gauteng, delivery will normally take place within this period. For orders outside of Gauteng, there will be a few days added for courier – this time depends on the area of the delivery. If there are extraordinary circumstances that have caused a delay, we will contact you and let you know.
3. How can I customize my couch?
You can customise your couch by size, orientation, fabric, colour, and legs (where applicable) all via our online store. Or you can contact us on WhatsApp, come in store or email to customise your item and place your order.
4. How do I track my order?
Simply email us on sales@estorahome.co.za or WhatsApp us and we will let you know how far along we are with your order.
1. What payment options do you offer?
We offer secure payments with Yoco (EFT, Credit/Debit Card), EFT or card payments in store.
2. Is it secure?
Yes, all of our payment options are completely secure and run by trusted and well-renowned third party applications.
3. How do I know that my payment went through?
You’ll receive an order confirmation email from us with confirmation of your successful order.
4. Do you offer payment plans?
No, we do not.
5. Do you offer cash on delivery?
No, we do not offer cash on delivery.
1. Do you deliver?
Yes, we deliver to all main areas across South Africa. Please have a look here to see if we deliver to your area.
2. How much is delivery?
For local deliveries within Johannesburg (<29km from Marlboro) it’s R600, for deliveries outside of 30km but within Gauteng it is R800 and for all other national deliveries that are listed it is R2500.
3. How long is delivery?
We have a manufacturing lead time of 3-4 weeks. For orders within Gauteng, delivery will take place within this period. For national deliveries outside of Gauteng, there will be a few of additional days for courier. This will depend on where you are located and the courier’s schedule.
4. Can I collect my item?
Yes, you can arrange to collect your item from us. You can select this option on checkout for no fee. Collection will be at our factory in Marlboro, Johannesburg.
5. What happens if I’m not home to receive my delivery?
We will arrange with you before we set out for deliver to ensure that there will be someone to receive your delivery.
1. Do you have a refund or returns policy policy?
Because we are fully customisable, we do not offer returns and refunds. However, we will ensure that we rectify any reasonable issue that you may have with our product that serves as a shortcoming on our side.