Delivery & Warranty

Delivery, lead time and warranty policy.

Delivery & Warranty

Warranty Conditions

Thank you for choosing Estora Home. We stand by the quality of our products and offer the following warranties against manufacturing defects:

All Orders place from/after 01 August 2024 carry a: 

  • 5 year warranty on the frame,
  • 2 year warranty on foam 
  • 2 year warranty on stitching
 

All Orders place before 01 August 2024 carry a: 

  • 1 year warranty on the frame,
  • 1 year warranty on foam
  • 1 year warranty on stitching
 

Warranty Claims Process: 

  • All claims are subject to Estora Home’s assessment to determine if they fall under the warranty.
  • If your claim is made within 3 months of delivery, Estora Home will collect your item as a courtesy and assess it.
  • If your claim is made after 3 months, you will be responsible for bringing the item to our factory. Alternatively, we can arrange collection for you at an additional cost.
  • Collection (if applicable) can take 1-3 weeks from claim submission.
  • The assessment will take 1 week, and we will communicate our findings.
  • If any additional charges apply, we will inform you before proceeding.
  • If the repair is covered by warranty, it will take 1-3 weeks.
  • Once repaired, we will arrange for redelivery or collection.

Warranty Policy

1. Coverage: 

– All Orders place from 01 August 2024 carry a: 

  • 5 year warranty on the frame, 
  • 2 year foam warranty and 
  • 2 year warranty on stitching.
 
– All order placed before 01 August 2024 carry a:
 
  • 1 year warranty on the frame,
  • 1 year warranty on foam and
  • 1 year warranty on stitching

2. Warranty Process:

  • All claims are subject to Estora Home’s assessment to determine if they fall under the warranty.
  • If your claim is made within 3 months of delivery, Estora Home will collect your item as a courtesy and assess it.
  • If your claim is made after 3 months, you will be responsible for bringing the item to our factory. Alternatively, we can arrange collection for you at an additional cost.
  • Collection (if applicable) can take 1-3 weeks from claim submission.
  • The assessment will take 1 week, and we will communicate our findings.
  • If any additional charges apply, we will inform you before proceeding.
  • If the repair is covered by warranty, it will take 1-3 weeks.
  • Once repaired, we will arrange for redelivery or collection.All claims are subject to Estora Home’s assessment to determine if they fall under 
 

 

Delivery and Lead Time Policy

1. Lead Time: Our standard lead time for manufacturing and delivery is 3-4 weeks from the date of order confirmation. While we strive to meet this timeframe for all orders, there may be circumstances beyond our control that could affect delivery times. In such cases, we will promptly communicate any delays to the customer before the scheduled delivery date.

2. Special Circumstances: During major sales events or periods of high demand, lead times may be extended. We will notify customers of any anticipated delays as soon as possible.

3. Delivery Outside Gauteng: For deliveries outside of Gauteng, additional days may be required for courier services. The specific delivery time will depend on the destination area and the frequency of travel by our courier partner to those areas.

4. Order Confirmation and Delivery Arrangements:

  • Upon payment confirmation, an automated response will be generated to confirm the order.
  • Once your item is complete, we will contact you to arrange a day for delivery. We use a third party courier so we cannot guarantee an exact time of delivery and agreed upon times are subject to delays due to the nature of furniture deliveries, traffic etc.

5. Customer Availability:

  • Customers are required to be available to receive the delivery on the day of delivery.. If the customer is unavailable and the delivery cannot be completed, a charge may be incurred for a subsequent delivery attempt. We cannot guarantee an exact time for delivery due to the nature of furniture deliveries and because we use a third party courier.

6. Delivery Process:

  • Our friendly delivery team will handle the delivery process, including bringing the items into your home, unwrapping them, and discarding any packaging waste.
  • While our delivery team strives to ensure a smooth delivery process, please note that they are a third-party courier service and may not have detailed information about all products and are thus not responsible for assembly where needed.

7. Customer Responsibility:

  • Customers or a trusted representative are responsible for overseeing the delivery process and ensuring that all items are received in good condition.
  • We are not responsible for any mishaps, damages, or missing items that may occur during the delivery process.
  • It is the responsibility of the customer to ensure that there are no vehicle restrictions and/or obstacles for delivery. National deliveries, particular to places outside of Durban and CT may deliver with a super link truck. Please keep this in mind when placing an order and if there are any restriction please let us know before ordering.
  • Customers are responsible to be available to receive the delivery on the arranged day. An exact time is impossible to predict.
 

8. National Delivery Areas that we cover:

  

Below are the zones, cities and town that we deliver to nationally via our delivery partner Campos Transport. 

1. Western Cape Cape Town (30km radius), Beaufort West, Worcester, Simonstown, Strand, Gordon’s Bay, Somerset West, Stellensbosch, Franschoek, Paarl 

2. Kwazulu Natal Durban, North Coast (Umdloti > Shakas Rock), South Coast (Amanzimtoti > Port Edward), Pietermaritzburg, Hillcrest > Hilton 

3. Garden Route Mossel Bay, George, Knysna, Plettenburg Bay, St Francis Bay, Jeffreys Bay, Humansdorp 

4. Eastern Cape East London, King William’s Town, Queenstown, Port Alfred, Kenton-on-Sea, Grahamstown, Port Elizabeth, Uitenhage 

5. Mpumalanga Witbank, Middleburg, Nelspruit, Nelspruit, White River, Hazyview, Komatipoort 

6. Limpopo Warmbaths (Bela-Bela), Nylstroom (Modimolle), Potgietersrus (Mokopane), Pietersburg (Polokwane), Tzaneen, Phalaborwa, Thohoyandou, Louis Trichardt (Makhado) 

7. North West Rustenburg, Orkney, Klerksdorp, Potchefstroom 8. Free State Kroonstad, Welkom, Virginia, Bloemfontein 

9. Northern Cape Kimberly

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